Privacy Policy
Last Updated: July 26, 2025
1. Scope
This Privacy Policy explains how Medicodehub (“we,” “us,” “our”) collects, uses, and discloses information when you use our platform and services (the “Service”).
2. Information We Collect
We are committed to collecting only the data necessary to provide and improve our Service.
| Category | Examples | Purpose of Use |
|---|---|---|
| Account Data | Your full name and email address. | To create and manage your account, and for communication. |
| User Content | All the data you input into the Service, such as denial logs, tasks, cheat sheet notes, and payer profiles. | To provide the core functionality of the Service. This data is yours, and we only process it to make the app work for you. |
| Subscription Data | Your chosen plan (e.g., Free, Pro) and current payment status. (Note: We do not store your credit card details). | To manage your subscription and control access to features. |
| Technical & Usage Data | IP address, browser type, login/logout times, and general feature clicks. | To maintain security, debug issues, prevent fraud, and improve the product by understanding how features are used. |
3. How We Use Your Information
- To operate, maintain, and provide the core features of the Service.
- To process your subscription transactions and send billing-related notices.
- To provide customer support and respond to your inquiries.
- To monitor and analyze trends to improve our features and develop new ones.
- To detect, prevent, and address technical issues or potential fraud.
- To comply with legal obligations.
4. Data Sharing & Disclosure
We will **never** sell your personal data or User Content. We only share data with a few essential service providers who are critical to making the app run, and only under strict confidentiality agreements:
- Supabase: Our backend infrastructure provider for the database, authentication, and file storage. All of your data is stored securely with them.
- Paddle.com Market Limited: Our Merchant of Record for securely processing all subscription payments. As our reseller, Paddle handles all payment data directly. We do not see or store your full credit card information.
We may also disclose information if legally compelled to do so by law enforcement or in the event of a business merger or acquisition, for which you would be notified.
5. Data Retention
We retain your Account Data and User Content as long as your account is active. If you cancel your subscription or delete your account, we will permanently delete your personal data and User Content from our active databases within a reasonable timeframe, except where we need to retain it to comply with legal obligations (e.g., for tax and accounting purposes).
6. Security
Protecting your data is our highest priority. Our security measures include:
- Encryption: Your data is encrypted in transit (using TLS/SSL) and at rest.
- Row Level Security (RLS): This is the most important security feature. We have policies in place at the database level that ensure you, and only you, can ever access your own data. No other user can see your information.
- Secure Infrastructure: We rely on Supabase's secure, enterprise-grade infrastructure.
7. Your Rights
Depending on your location, you may have rights to access, correct, delete, or port your data, and to object to or restrict processing. Please email contact@medicodehub.com to exercise these rights.
8. Children’s Privacy
The Service is not intended for or directed to individuals under the age of 18. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you via the email address associated with your account or by placing a prominent notice in the application.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at contact@medicodehub.com.